How do I place an order?
Browse your favorite products, select the size, and click “Add to Cart.” Proceed to checkout, enter your shipping details, and place your order.
How will my order be delivered?
Your order will be delivered through a registered courier service at the shipping address provided during checkout.
For Cash on Delivery (COD) orders, payment will be collected by the courier at the time of delivery.
How long does delivery take?
Orders usually arrive within 2–5 working days across Pakistan.
Delivery may take slightly longer during sales, holidays, or high-order periods.
Do you offer free shipping?
Yes.
We offer FREE shipping on prepaid orders across Pakistan.
Shipping charges may apply on Cash on Delivery orders depending on promotions and order value.
What payment methods do you accept?
We currently accept:
• Cash on Delivery (COD) • Bank Transfer • Easypaisa • JazzCash • Debit/Credit Cards (if available at checkout)
How can I track my order?
Once your order is dispatched, you will receive tracking information through SMS, WhatsApp, email, or phone call.
Can I cancel my order?
Yes.
You can request order cancellation before dispatch. Once the order has been shipped, cancellation may not be possible.
Please contact our customer support team as soon as possible.
Do you offer exchanges?
Yes.
If you receive the wrong size or face a product issue, you may request an exchange according to our Exchange Policy.
Items must be unused, unwashed, and returned in original condition.
Can I return my order?
Returns are accepted according to our Return Policy.
Products must be returned in original condition with tags and packaging intact.
What if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your parcel.
Our team will review the issue and arrange a replacement or appropriate solution.
How do I choose the correct size?
We recommend checking the Size Guide available on each product page before placing an order.
If you need assistance, our support team can help you select the right size.
Are your products original?
We carefully source quality clothing and ensure every product meets our quality standards before dispatch.
Product descriptions clearly mention important details to help customers make informed purchases.
Will I receive the same product shown in the pictures?
Yes.
We make every effort to display product colors and details accurately. However, slight color variations may occur due to lighting and screen settings.
Is my personal information secure?
Yes.
Your personal information is protected and handled according to our Privacy Policy. We do not sell or misuse customer data.
How can I contact Outfitt?
For any questions or support, contact us through:
Email: outfitthelp@gmail.com
Website: www.outfitt.co
Our customer support team will respond as quickly as possible.